Restaurant POS redesign

The POS in question is used by restaurateurs to manage the cash flow of counter and table sales.
The software had several usability problems in the beginning, which I tried to remedy by rethinking the entire interface, albeit keeping the same functions.

The Process

The creation of this dashboard began with the heuristic analysis phase of competitor analysis, and then moved on to the definition of proto-personas and associated user journeys, which were then validated through customer interviews. The design began with low-fidelity wireflows and wireframes prototyped and then validated by user tests; these were then refined and re-prototyped

Context

The POS in question is used by restaurateurs to manage the cash flow of counter and table sales. The software had several usability problems in the beginning, which I tried to remedy by rethinking the entire interface, albeit keeping the same functions.

Heuristic analysis of the existing app and competitive analisys

To begin with, I started collecting feedback on Miro from stakeholders and those already reported by users. I then selected possible competitors, even spanning other retail sectors, to understand the most common patterns, and then brought them back and repurposed them for my project.

Wireframes

Since the usecases where pretty clear to me, and due to the lack of time, i skipped the part of wireflows to concentrate my effort on the wireframes

UI and stakeholder review

For the UI setup, I leveraged a library of components already made, adding and modifying some as needed. Having established the crucial parts of the application (checkout flow and table management) I prototyped them and tested them with stakeholders and users.

Selected Works